FAQs

• How should peptides be stored? Lyophilized (powder) peptides should be kept at -20∘Cnegative 20 raised to the composed with power C.−20∘C or colder for long-term storage, protected from light. Once reconstituted (liquid), they should be refrigerated and used promptly.

• Are peptides safe? When used in medical therapy under professional supervision, they are generally considered safe. However, research-grade peptides sold online are often not for human consumption.
• What are the side effects of peptide therapy? Potential side effects include irritation at the injection site, headache, fatigue, and water retention.
• How long do they take to work? Improvements from peptide therapy are typically noticed within a few weeks, with full effects appearing in 3 to 6 months.
• Why do peptides need special storage? They are susceptible to degradation from moisture and heat; they must be kept in sealed, cold environments to remain effective.

What is a Certificate of Analysis (COA)? A COA confirms the purity and authenticity of a peptide batch, usually provided by an independent lab

• Skincare: Used to promote collagen production and reduce wrinkles.
• Research: Used in studies involving, for example, muscle growth, metabolism, or immune regulation. 

• Vial sizes vary depending on the specific peptide – each product page clearly shows what’s available. Common sizes include 2mg, 5mg, and 10mg, though some peptides come in other amounts.
• Just head to the product you’re interested in and check the size options. If you need a specific amount that isn’t listed, feel free to get in touch – we might be able to help!

We completely understand why you’re asking, but unfortunately we cannot provide direct advice or guidance on peptide usage, dosing, reconstitution protocols, or research methodologies.

Why we can’t advise:

• We’re a supplier, not a research consultancy or medical provider
• Our peptides are sold strictly for research purposes only
• Usage protocols vary enormously depending on specific research objectives
• Providing guidance could be misinterpreted as encouraging non-research use, which would put our licensing at serious risk

What you should do instead:

1. Conduct your own researchbefore purchasing – make sure you understand what you’re working with
2. Review published scientific studies and peer-reviewed journals(PubMed is an excellent resource)
3. Consult reputable research sourcesand institutional guidelines
4. Be cautious with online forums– much of the information shared is anecdotal, inaccurate, or based on hearsay rather than science

Our role vs. Your role:

What we do:

• Supply high-quality, verified research peptides
• Provide transparent quality documentation
• Ensure safe, compliant shipping
• Answer questions about product specifications and storage

What you’re responsible for:

• Understanding the product and its research applications
• Designing and conducting your own protocols
• Ensuring compliance with all applicable laws and regulations
• Using peptides only for legitimate research purposes

We hope you understand – we’re here to support your research by providing quality products, but the research itself is in your hands!

We offer several convenient payment options to suit different preferences:

Bank Transfer (BACS) – The simplest option:

1. Place your order on our website
2. You’ll receive an email with our bank details
3. IMPORTANT:Use your Order ID as the payment reference – this helps us match your payment quickly
4. If you’re paying from someone else’s account (partner, friend, business), please email us at info@medtecpeptides.com with the account holder’s name and your Order ID to avoid dispatch delays

Bitcoin (BTC) – Crypto payments:

1. Complete checkout as normal
2. A QR code and Bitcoin wallet address will appear
3. Send the exact amount displayed
4. Payment typically confirms in 1-5 hours(depending on blockchain network congestion)
5. If your browser times out, don’t worry – our system automatically confirms once the transaction verifies on-chain

Card Payment by Link:

• UK customers: We manually create your secure payment link and email it to you within working hours (Mon-Fri, 10:30am-4:30pm). Orders placed outside these hours get their links the next working day.
• International customers:Your payment link generates automatically at checkout – you can pay immediately!

Pro tip: Bank transfers are usually the fastest to process as they hit our account quickly during banking hours. Bitcoin is great for international customers who want to avoid bank fees!

We want to be upfront about this: due to the nature of pharmaceutical-grade research peptides, we cannot accept returns or offer refunds on delivered orders.

Why this policy exists:

Once peptides leave our facility, we can’t verify:

• How they’ve been handled or stored
• What temperature conditions they’ve experienced
• Their integrity for resale purposes

This isn’t us being difficult – it’s about maintaining product integrity for all our customers!

We DO offer refunds or replacements for:

• Orders cancelled before dispatch– catch us quick!
• Missing parcels– after courier investigation confirms loss
• Damaged parcels– with photographic evidence showing damage
• Wrong items sent– our mistake, we fix it immediately

We do NOT offer refunds for:

• Change of mind after delivery
• Incorrect address provided by customer (we’ll reship once it returns, but you cover postage)
• Customs refusal (partial refund minus shipping costs once returned to us)
• Orders refused at delivery without prior arrangement

The best way to avoid issues: Double-check your order before confirming! Make sure you’ve selected the right products, quantities, and delivery address. If you’re unsure about anything, email us first – we’re here to help!

Probably yes! If you can select your country at checkout, we can ship there. We send hundreds of parcels worldwide every week without issues.

Typical delivery times:

• Most international parcels arrive within 4-10 working days
• Customs inspections can add 2-5 days(sometimes longer)
• Total timeframe:Allow up to 20 working days to account for all variables

If customs returns your parcel:

• We’ll resend it once free of charge
• Second attempts aren’t guaranteed to clear customs (depends on your country’s regulations)
• If you provided an incorrect address, you’ll need to cover new shipping costs

Your responsibilities:

• Verifythat peptides can be legally imported to your country
• Provide a complete and accurateshipping address
• Respond promptlyto any customs contact (emails, letters, SMS)
• Be prepared for potential customs charges (VAT, duties, handling fees)

International shipping tip: Most customs issues arise from incomplete addresses or unresponsive recipients. Make sure we have your best contact email and phone number, and keep an eye out for any customs notifications!

No – and here’s why:

Customs fees, VAT, import duties, and handling charges are applied and collected by your country’s government, not by us. They’re completely separate from our product and shipping prices.

Why we can’t predict or cover these charges:

• Every country has different rules and rates
• Charges vary based on order value, product classification, and local policies
• Some countries have thresholds (duty-free up to a certain value), others don’t
• Courier handling fees vary by carrier and country

These charges are the buyer’s responsibility – it’s part of international shopping, just like buying from any country outside your own.

Want to estimate charges? Check your country’s customs authority website or ask your local post office about typical VAT and handling fees for goods valued at your order total. This will give you a good idea of what to expect!

Disclaimer: Peptide research chemicals sold online are strictly for laboratory use only, not for human consumption.